Technology Services

The IT Help Desk provides first-level technical support to all faculty, staff, and students of Treasure Valley Community College. We are committed to assisting the computer and telecommunication needs of all employees and students by providing detailed resolutions and general system information for common problems.

 


Contact Information

Email: helpdesk@tvcc.cc

Phone: (541) 881-5777

Location: Albertson's Building

Submit a Ticket

Submit a trouble ticket here: my.tvcc.cc.
Your request will be assigned a number and you will receive an email confirmation that your ticket was received.

The helpdesk can be contacted via email at helpdesk@tvcc.cc or by telephone at 541.881.5777.
If you are calling from a classroom please let us know if you need immediate assistance.

Give us enough information to contact you:

  • Full Name
  • Student ID #
  • Phone Number
  • Email Address

Give us details about the problem or your request:

  • Include the exact error message, if there is one
  • Include the web page address, if pertinent
  • Include location information, if pertinent
  • Include the operating system version and software, if pertinent

We will make every effort to resolve your issue as quickly as possible.

The technician assigned to work on your problem may contact you for further information.

Hours of operation are Monday - Thursday 7:30 am to 6:00 pm and Friday 8:00 am to 5:30 pm.
The help desk is closed when campus is closed.
Walk in support is available from 8:00 am until 5:00 pm Monday through Friday.

Be sure to check out our frequently asked questions for quick answers to common questions.